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By Jenny Palmgren, BSN, RN, Clinical Nurse Manager, MSSI Health Insurance Portability and Accountability Act (HIPAA) went into effect in 1996 to protect health information (PHI) and medical records. PHI breaches can occur with electronic documents, paper documents, and spoken conversations.  Research shows breaches have occurred while caregivers are completing handoff outside of patient’s rooms.  Read more…

Think of the last time you sat in a meeting with your coworkers. Did you look around and wonder what they all do in their departments? In healthcare, we fall victim to this all the time as we tend to ask only the staff on our unit of their previous experiences, when indeed it is best to reach out to other units and individuals that may have more experience.

By speaking highly of all your partners in healthcare it allows your patients to feel comfortable and safe by knowing they are going to be in good hands. Who wants to hear that they will have to wait because that department is “always behind” or that they have to see “that” doctor? These types of comments can cause someone to instantly feel insecure about their appointment.

By Jenny Palmgren, BSN, RN, Clinical Nurse Manager, MSSI How often do you work your shift and think to yourself, have I gone to the bathroom today? Have I had anything to eat or drink today? Have I had a minute to sit down and take a break? We have all been there, exhausted to Read more…

By Jenny Palmgren, BSN, RN, Clinical Nurse Manager, MSSI Every day, nurses are suffering from lateral violence (otherwise known as workplace bullying), which is leading to lower productivity, compromised patient care, and the ever-increasing nursing shortages across the country. Perhaps it is a form of hierarchy, control, or lack of confidence from the staff who Read more…