By Jenny Palmgren, BSN, RN, Clinical
Nurse Manager, MSSI
Every year, patients continue to suffer from preventable setbacks including medication errors, adverse reactions, and falls with injuries and infections. These issues could be a minor setback (or even lead up to death) but as healthcare providers we tend to get overwhelmed with the many day-to-day tasks of the job and the ever-demanding and increasing healthcare needs of patients. Despite this, it is extremely important to do our due diligence to care for these patients. It is best to treat a patient as if they were your own family. Short-cuts are not okay as that could be the one thing that can cost someone their life.
The core goal is to have zero harm
or defects. This is accomplished by
doing the right thing and the right way every time. All caregivers need to be
consistent in how goals are achieved.
these characteristics below will help organizations lead to exceptional care with
desired outcomes for the patients served.
Showcase your expertise:Although
it is important that all parties share their concerns with an event, it is the
bedside staff that are most important when it comes to the patients and any
concerns that may arise. They have the expert knowledge to know the ins and out
to the patient care and what impact may arise with similar events.
Seeing the big picture:All
staff should be aware of the overall goals to assist with patient safety, but
also coordinating with leadership to ensure steps in place are the best for the
adaptable to the unexpected outcomes that can happen to patients and how to
Work process safeguards:Near-misses
happen often and should not be viewed as punitive, but rather to assist in
prevention and create best practices for future care. Report minor occurrences
through the reporting system to help with process improvement.
Avoid simple explanations: When
a process is not working it is easy to make vague or “simple” excuses, but it
is highly important to dig deep for the root of the problem. Finding the root
of the problem will allow for processes to improve and remain consistent versus
just placing a Band-Aid on the problem.
the caregiver you want to be recognized for as you worked hard to get to this
point in your career for a reason!
MSSI has earned the Joint Commission’s Gold Seal of Approval